Backorders

For custom made items on backorder the production may take 10 to 14 business days. Please get in touch by email if you need further information.

Shipping cost

The shipping cost for your order will be calculated upon checkout.

Shipping within Germany

Within Germany we use DHL. (Before Christmas we use UPS to make sure your package gets to you as soon as possible. Please place your order at least 5 working days before Christmas Eve). 

Shipping to the rest of the world

We use UPS to ship to the rest of the world. (Please make sure to place your order at least 7 working days ahead of Christmas Day, if you wish to receive it before. Please note that we cannot be held responsible for potential delays through customs.)

Taxes & Customs

If you are shopping within the EU you will be charged VAT. If you shop from outside the EU you will not be charged VAT by us; however, you are likely to have to pay customs.