If the buy button says ‚backorder now’ it means that the item is not in stock. We will start knitting the item after you placed and paid for your order. Remember that all items are hand knitted, so please allow 10 to 14 for delivery. Remember that shipping times to your town or country may vary.
Your order
Send us an email stating your order number with the correct address to shop@maiami.de and we will take care of it (as long as your order hasn’t been shipped).
After every successful order, an order receipt email will be sent out to you. If you are registered in our system you can also check the status of your order in your account. If you have not received any order receipt, please check your spam folder before you place a new order. When in doubt, send us an email on shop@maiami.de.
Please send us an email to shop@maiami.de and we will take care of your request, if the order has not been shipped yet.
Yes. Once your order has been dispatched, you will receive an email from the shipping company containing your tracking number.
Once you have placed the products that you would like to buy in the basket and proceed to checkout, you can enter your coupon code at the end in the respective field. Please click ’Apply Coupon’ and the amount of your coupon will be charged.
Maiami has a 14 day return policy. Any unwanted items must be returned back to us, in their original condition with tags attached, within 14 days of receipt. Please refer to the Cancellation section of our website for more information on refunds and exchanges.
Delivery & Customs
Yes. We ship worldwide. If your country of residence does not appear on our website, please contact us at shop@maiami.de and we will calculate the shipping cost for you.
Every country is different and depending on your country of residence you may have to pay customs or import duty. Normally it is a percentage of the purchase price of your items. Please inform yourself about these costs before you purchase.
Shipping times vary. However, we will try to send out your parcel on the business day following your order placement when we have the item in stock. Once handed to shipping you will obtain a tracking number so you can see exactly where you parcel is and how long it will take until delivery. When items are made to order, delivery time will be advised when placing your order. Please note than we cannot be held responsible for delays through customs if you order from outside the EU.
Handknits & Care
Yes they are. We work with a number of personally known knitters mostly from Germany or family owned manufactures in the EU.
The best way to refresh our knitwear is by airing it outside in a shady place – this will likely do the job. Only if necessary, take it to a dry cleaner. Never put our designs in the washing machine or dryer.
