Send us an email stating your order number with the correct address to shop@maiami.de and we will take care of it (as long as your order hasn’t been shipped).

After every successful order, an order receipt email will be sent out to you. If you are registered in our system you can also check the status of your order in your account. If you have not received any order receipt, please check your spam folder before you place a new order. When in doubt, send us an email on shop@maiami.de.

Please send us an email to shop@maiami.de and we will take care of your request, if the order has not been shipped yet.

Yes. Once your order has been dispatched, you will receive an email from the shipping company containing your tracking number.

Once you have placed the products that you would like to buy in the basket and proceed to checkout, you can enter your coupon code at the end in the respective field. Please click ’Apply Coupon’ and the amount of your coupon will be charged.

Yes. We ship worldwide. If your country of residence does not appear on our website, please contact us at shop@maiami.de and we will calculate the shipping cost for you.

Every country is different and depending on your country of residence you may have to pay customs or import duty. Normally it is a percentage of the purchase price of your items. Please inform yourself about these costs before you purchase.

Yes they are. We work with a number of personally known knitters mostly from Germany or family owned manufactures in the EU.