FAQ – Frequently Asked Questions
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What does made to order mean?
If an item has the stock status ‘available on back order’ it means that we will start knitting the item after you placed and paid for your order. Remember that all items are hand knitted. This should normally take a maximum of 10 working days. For the different items in our online shop the production time may vary and is stated on the product page in the section Delivery Time. Once we receive your order we will send you a separate email stating the expected shipping date. Remember that shipping time to your town or country does vary. You can find an overview on the approximate shipping time to your country here.
Can I alter the size or design of my order?
In some cases we can alter the pattern to make for instance the sleeves longer or offer you a different colour. Please note though, that these items will be customized especially for you and therefore can not be returned or refunded. For any requests please drop us an email at firstname.lastname@example.org before you place your order.